I’m very excited to share that I’ve recently joined Hootsuite as Senior Director of Product. Hootsuite pioneered the social media dashboard and is now the most widely used social media management platform in the world, trusted by more than 16 million people and employees at 80% of the Fortune 1000. …

I’ve found that many conversations about “product” tend to focus on product management — the intersection of strategy, technology and UX. And that makes sense: Amazing software requires amazing product management. But how can product leaders develop and inspire high-performing teams to solve important problems and make an impact on…

If you dismiss product design, your product will be a mess. If you dismiss organizational design, your company will be a mess. Periculo vestro. 🎨 🔬 ⚒

“Who viewed my profile,” a LinkedIn feature you may be familiar with was actually invented, perhaps in desperation, by Friendster. The feature was one of many hail mary attempts to survive at a time in which Friendster was failing to catch up with younger companies MySpace and The Facebook. The…

What a wild year. I could write all day long about the bizarre things that happened in 2016. I could do the same when thinking about all the things I’m personally grateful for. Anyways, here’s a list of films, books and product launches that inspired me this year: Films Hacksaw…

Over the past ten years, the term “customer experience” has become a priority at organizations of all sizes all over the world. From its customer care roots — to its ascent in importance within marketing and UX teams — the end-to-end customer experience is more important than ever before. But…

According to Merriam-Webster, one of the meanings for the word generic is “having no particularly distinctive quality or application.” It seems that at some point over the past few years, the idea of an “influencer” became a generic one. Apparently there is some invisible threshold that allows marketers and PR…

Secret has announced that is shutting down. David Byttow, co-founder of Secret, wrote on Medium: “UNFORTUNATELY, SECRET DOES NOT REPRESENT THE VISION I HAD WHEN STARTING THE COMPANY, SO I BELIEVE IT’S THE RIGHT DECISION FOR MYSELF, OUR INVESTORS AND OUR TEAM.” Secret first raised $1.4 million in a December…

Even the world’s most influential people struggle launching and scaling products people actually want to use. Few remember Ning. And few remember Backplane, despite the fact that Lady Gaga and friends were behind it. Many have built communities in the enterprise space. Backplane — which was able to land some…